/ A field guide for training

How to train your team at the speed your business changes

How to train your team at the speed your business changes. Read every chapter free on the web, or download the full A4 edition to print or save as PDF.

Twelve chapters

01Why good systems fail without trained peopleTraining got cheap. Adoption is the real point of failure.
02What you actually own: the knowledge of the businessYour most valuable asset is stored in the least secure place.
03The anatomy of training that sticksBuilt to be remembered, not just delivered.
04Capturing what's in people's headsA conversation and a recording, not a documentation project.
05The format librarySame knowledge, the shape that suits the person and the moment.
06Running it day to dayA light habit, not a heavy project.
07The training agent: a teacher that never sleepsThe interface is easy. The knowledge is the product.
08Onboarding: from first day to independentDone once, serves every future starter.
09Change management: rolling out new systems without the revoltThe hinge every technology investment turns on.
10Growing it, and knowing it worksMeasure what matters. Let it compound.
11The prompt packBriefings that turn captured knowledge into training fast.
12Glossary, and who to callPlain meanings, plus who to talk to when you are ready.